ocmy Withdrawal & Verification
Learn how to cash out your winnings, complete document verification before your first withdrawal, understand approval times and limits, and resolve common payout delays.
Withdrawal Basics
ocmy processes withdrawals to the same payment method you used for deposit. Before your first payout, you must verify your identity by uploading government-issued documents. This one-time step protects your account and ensures funds reach the correct person.
All withdrawals require meeting the minimum amount of RM90. The platform reviews each request to confirm wagering requirements and verify account details. Once approved, funds reach your account within 4 minutes for Touch 'n Go eWallet and DuitNow, or up to one business day for bank transfers.
Your initial payout includes document review and identity verification. Expect approval within 1 hour after submitting valid documents. Subsequent withdrawals process automatically in 4 minutes.
Payment Methods & Processing
| Payment Method | Withdrawal Time | Minimum Amount | Notes |
|---|---|---|---|
| Touch 'n Go eWallet | 4 minutes | RM90 | Instant transfer to your registered eWallet number |
| DuitNow | 4 minutes | RM90 | Requires verified bank account linked to your IC or phone |
| FPX Online Banking | 4 minutes | RM90 | Direct bank credit through FPX network |
| Bank Transfer | 1 business day | RM90 | Manual processing for non-FPX banks |
You cannot withdraw to a different account than the one used for deposits. If you need to change withdrawal methods, contact support with proof of ownership for both accounts. The platform verifies the new account before processing payouts.
Document Verification for First Withdrawal
Before ocmy approves your first withdrawal, you must verify your identity. This requirement applies to all players and takes approximately 6 hours to review. Upload clear photos or scans of valid documents through your account settings.
Accepted Documents
National ID Card (NID)
- Front and back in one image
- All text and photo clearly visible
- Not expired
- Matches your registered name
Passport
- Information page with photo
- Valid for at least 3 months
- Shows full name and date of birth
- No damaged corners or stamps
Driving Licence
- Front side with photo
- Not expired
- Malaysian licence only
- Full card visible in frame
Photo Requirements
Documents must be photographed on a flat surface with good lighting. Hold your phone directly above to avoid angled or distorted images. All four corners of the card should appear in the frame. Text must be sharp enough to read without zooming.
Rejected uploads usually result from glare, shadows, or blurry text. Retake photos in daylight near a window rather than under artificial light. Do not edit, crop, or apply filters to document images.
Privacy Protection
ocmy encrypts uploaded documents and stores them on secure servers. Support staff access verification files only during the approval process. The platform does not share your documents with third parties or use them for marketing. You can request deletion of stored documents after account verification completes.
Step by Step Withdrawal Process
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Log In to Your Account
Open the ocmy platform and sign in with your registered credentials. Navigate to the cashier or wallet section from the main menu.
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Select Withdrawal Method
Choose the same payment method you used for your last deposit. Enter the withdrawal amount between RM90 and your daily limit based on VIP tier.
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Upload Verification Documents
If this is your first withdrawal, the system prompts you to upload identity documents. Submit National ID Card, Passport, or Driving Licence following the photo requirements above.
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Confirm Withdrawal Request
Review the payout details including amount, method, and expected processing time. Click confirm to submit your request to the approval queue.
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Wait for Approval
First-time withdrawals take up to 1 hour after document verification completes. Subsequent requests process automatically within 4 minutes. Check your email for status updates.
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Receive Your Funds
Approved withdrawals reach your account based on the selected method. Touch 'n Go and DuitNow transfer in 4 minutes. Bank transfers arrive within one business day.
Withdrawal Limits & Timing
Every ocmy account starts with a daily withdrawal limit of RM15,500. This amount increases as you advance through VIP tiers. Higher tiers unlock faster approvals and larger daily cashouts.
Daily Limits by VIP Tier
| VIP Tier | Monthly Turnover | Daily Withdrawal Limit | Approval Speed |
|---|---|---|---|
| Copper | RM0 | RM16,000 | Standard (4 min) |
| Silver | RM30,000 | RM26,000 | Standard (4 min) |
| Gold | RM120,000 | RM44,000 | Priority (2 min) |
| Platinum | RM490,000 | RM73,000 | Priority (2 min) |
The daily limit resets at midnight Malaysia time (UTC+08). You can make multiple withdrawal requests within your tier's daily cap. Requests exceeding your limit get rejected automatically with an explanation.
Processing Timeline
Standard withdrawals take 4 minutes from approval to account credit for Touch 'n Go, DuitNow, and FPX. Bank transfers process within one business day. Weekends and public holidays extend bank transfer timing by one additional day.
Gold and Platinum VIP members receive priority processing with 2-minute approval times. Personal account managers assist high-tier players with withdrawal questions and expedite manual reviews when needed.
Why Withdrawals Get Rejected
Most withdrawal rejections happen due to incomplete verification, unfulfilled wagering requirements, or mismatched account details. The platform emails you the specific reason when a request cannot be processed.
Common Rejection Reasons
Documents Not Verified: You must complete identity verification before your first withdrawal. Upload valid government-issued ID following the requirements in the verification section above. Approval takes up to 6 hours.
Wagering Incomplete: Bonus funds require 7× wagering before conversion to withdrawable balance. Check your bonus status in the account dashboard. Only completed wagering counts toward the requirement.
Amount Below Minimum: All withdrawals must meet the RM90 minimum. Combine smaller balances or continue playing until you reach the threshold.
Exceeds Daily Limit: Your VIP tier determines maximum daily withdrawals. Split large payouts across multiple days or increase your tier through consistent play.
Account Mismatch: Withdrawal accounts must match deposit accounts. You cannot cash out to a different bank account, phone number, or eWallet than you used for funding.
Duplicate Request: Submitting multiple withdrawal requests for the same amount creates processing conflicts. Cancel duplicate requests through the transaction history page.
Resolving Rejected Withdrawals
After a rejection, fix the issue listed in your notification email before resubmitting. Document problems require re-uploading clearer photos. Wagering shortfalls need additional gameplay on qualifying games. Contact 24/7 support if the rejection reason is unclear or if you believe your request meets all requirements.
Common Questions
How long does first withdrawal take after submitting documents?
Document verification takes up to 6 hours. Once your identity is confirmed, the withdrawal request itself processes within 1 hour. Total time from document upload to receiving funds is typically 7 hours for first-time cashouts. Subsequent withdrawals skip verification and process in 4 minutes.
Can I withdraw to a different account than I deposited from?
No. ocmy requires withdrawals to match deposit methods for security. If you need to change payout accounts, contact support with proof of ownership for both the old and new accounts. The platform verifies the new method before enabling it for withdrawals.
What happens if my documents get rejected?
You receive an email explaining the rejection reason, such as blurry text, glare, or expired documents. Retake photos following the requirements above and resubmit through your account settings. Most resubmissions get approved within 3 hours.
Do weekends delay withdrawal processing?
Touch 'n Go, DuitNow, and FPX withdrawals process 24/7 including weekends and holidays. Bank transfer methods may experience one additional business day delay if requested on Saturday or Sunday. The platform sends status updates via email.
How do I increase my daily withdrawal limit?
Advance through VIP tiers by increasing your monthly turnover. Silver tier at RM30,000 turnover raises your limit to RM26,000. Gold at RM120,000 gives RM44,000, and Platinum at RM490,000 unlocks RM73,000 daily withdrawals plus priority processing.
Can I cancel a withdrawal request after submitting?
Yes, if the request shows pending status in your transaction history. Once processing begins, cancellation is no longer possible. Cancelled amounts return to your account balance immediately and can be withdrawn again or used for gameplay.
Why is my withdrawal still pending after 4 minutes?
Delays beyond standard processing time usually indicate verification holds, duplicate requests, or system maintenance. Check your email for notifications. If no message appears after 30 minutes, contact 24/7 support with your transaction reference number.
Do I need to verify documents again for each withdrawal?
No. Identity verification is a one-time requirement before your first withdrawal. After approval, all future cashouts process automatically without additional document uploads. You may need to reverify if you change personal details or payment methods.
Ready to Register and Start Winning?
Complete verification early to ensure smooth withdrawals. Create your ocmy account now and have your documents ready before your first cashout request.
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